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Airport Ground Staff
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Airport Ground Staff
Course Structure
Airport Operations: Understanding airport functions, layouts, and terminologies.
Check-in Procedures: Handling passenger check-ins, issuing boarding passes, and managing baggage.
Customer Service Skills: Training on assisting passengers with inquiries, providing information, and managing complaints.
Ramp Handling: Overview of aircraft loading and unloading, baggage handling, and coordination with the flight crew.
Security Awareness: Basic security protocols, passenger screening, and safety measures.
Documentation and Ticketing: Handling travel documents, visa checks, and ticketing procedures.
Coordination and Communication: Effective communication skills for liaising with different airport departments and airline representatives.
Emergency Procedures: Protocols for handling emergencies, evacuations, and assisting passengers during unforeseen events.
Why Choose Aerodream for Airport Ground Staff Training?
Experienced trainers with extensive industry knowledge
Hands-on training in real airport-like environments
Focus on developing both technical skills and soft skills
Opportunities for internships and on-the-job training with partner airlines
Career guidance and placement support